Shipping Policy

Order Processing at Sand + Fog - Investment in Relaxation

All orders are processed within 1-2 business days. Orders placed on weekends or holidays will begin processing on the next business day. During peak seasons or special promotions, please allow an additional 1-2 business days for processing to ensure accuracy and quality.

Where We Ship

Sand + Fog primarily ships within the United States. If you are located outside our standard shipping zones and want to place an order, please contact us directly by email at lesliekeelingecj@outlook.com to discuss potential special shipping arrangements.

Shipping Methods & Delivery Times

Standard Shipping: All standard shipments go out via UPS Ground from California. Delivery normally takes between 2-9 business days after your order has shipped, though exact transit times depend on your location within the U.S.
Expedited Shipping: Available for most domestic orders. Fees for expedited options will be calculated and displayed at checkout.
Free Standard Shipping: Orders totaling over $75 automatically qualify for free standard shipping. The shopping cart will notify you when you meet this threshold.

Shipping Costs

Shipping fees vary depending on the shipping method selected and the destination. All applicable shipping charges are calculated and shown during checkout prior to purchase.

Tracking Your Order

Once your order has shipped, you will receive an email containing a tracking number. Please allow a few hours for the tracking information to become active in the carrier’s system. You can also log in to your Sand + Fog account to follow your order status and shipment progress.

International Shipping

Delivery times for international orders differ widely based on destination and customs processing times. Customs fees, import duties, and taxes are the responsibility of the recipient and are not handled by Sand + Fog. We suggest contacting your local customs office for information regarding any potential charges before placing an international order.

Address Accuracy and Changes

Please verify your shipping address carefully during checkout to avoid delays or delivery issues.
If you notice an error after placing your order, contact us immediately at lesliekeelingecj@outlook.com. We can change the shipping address only if your order has not yet shipped.
Once your order is in transit, any address changes must be handled directly through the carrier.

Lost or Delayed Packages

If your tracking information shows no movement for an extended period, please contact us promptly at lesliekeelingecj@outlook.com. We will assist in opening a case with the carrier. If a package is confirmed lost, you may choose either a replacement shipment or a refund.

Damaged Items

If your package arrives with visible damage, please take photos before opening it. For any damaged contents, contact Sand + Fog within 7 days of receipt so we can provide assistance and a resolution.