Return & Refund Policy

At Sand + Fog - Investment in Relaxation, your satisfaction with our candles, aromas, personal care products, perfumes, diffusers, and related items is our priority. Below is our specific process and guidelines for returns and refunds.

Return Eligibility and Timeframe

You may request a return within 30 days from the date your order ships. To be eligible:

• Items must be unused, unopened, and returned in their original packaging.
• Opened or used products may only be returned if there is a manufacturing defect, due to hygiene and safety reasons.

Non-Returnable Items

The following cannot be returned:

• Products that have been opened or used (except for manufacturing defects)
• Items labeled as final sale or limited edition

If you are unsure about the return eligibility of a product, please contact us before sending it back.

Damaged or Incorrect Orders

If you receive a damaged or incorrect order, notify Sand + Fog within 7 days of delivery. Please include a photograph showing the damage or error. In these cases:

• Sand + Fog will cover the return shipping cost.
• You may choose between a replacement or a full refund.

How to Initiate a Return

1. Contact us via our contact page with your order number and details of the items you wish to return.
2. Wait for authorization and instructions before sending any items back to Sand + Fog.

Return Shipping Costs

Unless your return is due to defective products or our error, you are responsible for paying the return shipping fees. To ensure your refund is protected, please use a trackable shipping method, as we cannot reimburse items lost during transit.

Refund Process

Once we receive and inspect your returned items, refunds will be issued to your original payment method. This process typically takes 5-10 business days, depending on your bank or card issuer.

You will receive an email confirmation when your refund has been processed.

Exchanges

If you prefer to exchange an item for a different scent or product, please inform us when you initiate your return. Exchanges are subject to product availability. Pricing adjustments will be handled as follows:

• If the replacement item costs more, we will provide a payment link for the difference.
• If it costs less, we will refund you the price difference.

Fragrance Preferences

Please note that fragrance preference is personal and products you simply do not like are not considered defective. If you need help selecting products that suit your tastes, feel free to contact us before placing your order.

Contact Sand + Fog

If you have questions about this return and refund policy or need assistance with a return or exchange, please reach out through our contact page or email us directly at mg20@miqipay.com.